About Us

Providing top quality products to the markets we serve:
Following the chain of manufacturing from Louisiana to Empire Piers and Propact USA, we know our product is going to do the job right. Our Piers are made here in America, we go through extensive testing on all our material and have ICC certification on select products as well. You can trust our products to get the job done. 

Customer Service:
At Propact USA, we put a lot of effort into meeting the needs of our customers. We want to be more than just a quality product. We are actively working on ways to be more efficient and productive for our customers. Including:

• Maintain our inventory restocking and availability.
• Keeping our lead times on built-to-order material consistent and accurate.
• Generate as many leads as we can for our certified installers.
• Help make effective decisions on design to ensure the best quality vs economy. 

Relationships and partnerships:
We have built relationships with Installers, Geotechnical engineering firms and soil testing firms. We are your "one-stop-shop" for our customers between our relationships and partnerships with these other quality services we can get provided to you.  

Benefits of working with us:

Quality

• Products we bring to the table have been tested to be true and we always want our customer to feel they are receiving the quality they deserve.

Consistency

• Providing our value, service and quality every time is our goal to always give you a good experience.

Service

• Understanding what you need and always reaching beyond that when possible. We are not hard to get on the phone and are readily available to respond to your contact efforts.

 

Company Values:

Transparency - Transparency with clients and partners

Self-improvement - Continuously learning and evolving who we want to be.

Customer Commitment - Understanding each customer’s needs and doing our best to help them reach the goals they have in place.